Water Damage Restoration as service within the Restoration Industry relies on standards. If there were no standards or if the industry were completely disorganized, it would be a complete chaos. Imagine every restoration contractor in the nation doing different things and insurance companies having no parameters as to measure up or monitor contractor activity.
So, to put some rules in the game, the Restoration Industry thinkers at the IICRC (Institute of Inspection Cleaning and Restoration) came up with the S-500 standard for water damage restoration. The IICRC describes every aspect of the restorer’s job and that is what our company follows on our day to day.
Beginning with categories of water damage. The IICRC says that there are 3 categories of water damage. Each with its own level of complexity and consequently price.
Category one – means that the water is the same as clean water. A pipe burst or a simple clean water leak is considered Category one. And for all effects and purposes, when contractors bill their insured for a Category 1 flood, the Insurance company is going to want to know. Category 1 is less expensive for the contractors therefore it costs less for the insurance company or the client.
Category two – means that the water is contaminated to a certain degree and is considered Gray water. Gray water is kitchen water, or perhaps dishwasher water or bath water. Water that was used for washing things.
Category three – which is the most problematic types of water event, means Black Water. Black water is grossly contaminated with sewage or perhaps even water from the ground up. Black water contains high levels or bacteria and viruses and should be treated very carefully or perhaps by trained professionals.
At Restoremax we treat all cases of water damage with the greatest care as to avoid causing even more harm or damage to the job site. Black water events should be inspected by a Hygienist with the competence to write an effective protocol of decontamination. Without a hygienist’s involvement, the parties involved (The client, the insurance company, and the contractor) are not going to feel warm and fuzzy about the process and ultimately the bill. It is important for the restorer to document every aspect of any water damage event but ever more important, Black Water Damage.
Written by Angelo Menezes 1/22/2016